Consumers can choose (1) a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement. Some Samsung washing machines affected by the recall have shaken so violently that they explode. Attention:We are sorry. It includes a new control panel guide for certain models, two warning labels and a user manual supplement. Find Samsung Washing Machine Cap, Lid & Cover Replacement Parts at RepairClinic.com. UPDATE: Skip this hassle, look into a warranty replacement. Samsung has a nationwide network of authorized service partners which perform Samsung washer repairs. Samsung toll-free at 866-264-5636 Monday through Friday from  9 a.m. to 6 p.m. Consumers should check with recalling firms for further details. DC34-00025E. It also provides additional instructions to ensure the safe use of your machine while you schedule an in-home repair or take advantage of the exchange rebate. CPSC.gov is an official website of the United States government. Not as a part of this recall program. Please check with your terms and conditions for details. Enter you washer's 15 digit Serial Number below, and then select. Please follow the instructions included in the Home Label Kit. What is the difference between a model number and the model code? Select your Model Number in the list that appears. Want to know if the Samsung product that you own has been recalled? – In cooperation with the U.S. Consumer Product Safety Commission, Maytag Corporation and Samsung Electronics Co., Ltd. are voluntarily recalling clothes washer units. In addition to their normal service network, Samsung has partnered with several national service providers to assist with this washer recall. The recall has affected about 2.8 million Samsung washers and includes 34 different washer models. The process should take no more than an hour and as part of the in-home repair, you will receive a one-year extension of the manufacturer’s warranty, regardless of the age of your washer. The Lid Lock Assembly is part no. In cooperation with the U.S. Consumer Product Safety Commission (CPSC), this particular recall was announced by Samsung on November 4, 2016. Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. Q13. Samsung will extend the manufacturer's warranty 12 months from the date of the completed repair, or one-year from the end of the manufacturer's warranty if the washer was purchase within one year. Samsung Washing Machine Identification Label. Nov 07, 2016 at 7:49 PM. Allegedly, washer drums in these Samsung washer models lose balance, which triggers excessive vibrations. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. Our care team is standing by to assist you with any questions, at 1-866-264-5636. That depends on your location. Samsung settled a class action lawsuit involving more than 30 top-loading washing machine models for $6.55 million. Repair your Samsung Washing Machine Cap, Lid & Cover for less. The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand. Samsung says that the voluntary recall is due to customers reporting problems with washer drums. Here is … The suspension rods are the issue and take little to no time to replace. We are offering a rebate for customers based on the manufacture date and model of the recalled washer in exchange for the purchase of a new washer from Samsung or any other brand. Not as a part of this recall program. Model numbers and serial information can be found on two labels affixed to the back of the machine. But now the lid is broken right at the left hinge. Samsung Electronics America Inc., of Ridgefield Park, N.J. Our records indicate that there is an invalid serial number registered. You’ll find all Samsung product recalls that have taken place since 2007 listed below – you can then click through on each product for further information on the risk posed and what you should do next. Q4. Q9. Q2. Sign the Rebate Form which will certify that the recalled washer is no longer in use, that it has been discarded, and that you acknowledge that it is a violation of federal law to sell or distribute your recalled machine. Q7. 365 day right part guaranteed return policy. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. Include the original sales receipt for the new washer. The Home Label Kit also includes two warning labels to apply to the washer as a reminder, as well as a user manual supplement with additional safety instructions. The link you selected is for a destination outside of the Federal Government. When I expect Samsung to visit my home to repair my washer, an employee from another company comes. Please use the below phone number for all media requests. What are the terms of the manufacturer's warranty? Thank you. Samsung sent a tech to fix the washer as per recall repair instructions. The Model and Serial Number are in two locations: Note: It is very important to enter the correct Model Number and Serial Number to obtain the correct result. Best Buy, The Home Depot, Lowes, Sears and other home appliance stores nationwide from March 2011 to November 2016 for between $450 and $1,500. You can select our free In-home repair option and receive a free one year manufacturer's warranty extension or. Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. Our nationwide network of authorized service partners all have high rates of customer satisfaction and by working with them we are able to provide in-home service to consumers affected by this recall faster than we traditionally would have been able to. Electrical. Please enter your model code in the above model search bar. Samsung sent a tech to fix the washer as per recall repair instructions. Machines affected by this recall. Front Load Washers are not affected. How long will I need to wait to get an appointment for my recall repair? Q1. Product category. Affix the one (1) or two (2) Model/Serial Number labels from your recalled Samsung washer to the rebate form. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis. Please enter the correct serial number. The plastic frame that holds the glass is broken where the left hinge is … If you have any questions regarding this recall, you can contact us at 1-866-264-5636 and we can help you. She told Target 8 that the DISH technician who reinforced her lid accidentally cracked her washer’s back panel. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. These injuries are associated with the lid unit of top-load washing machines. Until the repair is completed, the washer exchanged, or the Home Label Kit applied, Samsung and the CPSC are advising owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items.
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